FAQ,s
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 1 - 3 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Where can Blacktats deliver the package to?
Blacktats can ship to most countries in the world, covering North and South America, Europe, United Kingdom and so on.
2. How does Blacktats ship your order?
1.After placing an order, you will receive a product information confirmation e-mail;
2.After the payment, you will receive a successful payment confirmation e-mail;
3.After the order is shipped, you will receive a shipping information confirmation e-mail, contains tracking number, you can check the shipping state with the tracking number in https://www.17track.net/en or http://www.track718.com/en.
3. What shipping methods are offered?
Blacktats has partnered with major international shipping companies including but not limited to DHL, UPS, FedEx, IB, and EMS to offer shipping methods.
4. And how long does it take to ship?
Non pre-sale within 1-3 business days,
Payment Information
1. Can I pay in advance?
Dear customer, we are very sorry that we do not support prepayment, you can try paypal payment, credit card payment.
2. Forgot to use the discount coupon?
Hello, I am glad to serve you!
Once the order is generated, we cannot add coupons for you, please understand.
If the order has not been sent, you can cancel the order and enter the coupon code to place the order again.
If your order has already been sent or you do not want to cancel the order, you can save the coupon code for use in your next order.
Hope to help you.
3. My credit card payment was declined?
If you are unable to pay by credit card: Please check the details of your credit card information to make sure it is correct, including the expiration date, the cardholder’s name, the security code on the back of the card, and the billing address. Please make sure you have not reached the card limit or your bank is currently reviewing the card.
If your payment is still rejected, or the payment is unsuccessful, we suggest you try another card or payment method. For example, you can directly use your PayPal account to complete the payment!
If the above suggestions don't work, I suggest you can email us to get in touch.
Order Information
1. Why didn’t I receive an email about order shipping information?
In general, after the order is shipped, a shipping confirmation email with a tracking number will be sent to the email address of this order.
2. How to modify the address before shipping?
You can change/modify the size/color of the product, delete the product or change the shipping address. Please contact our customer service email to tell you what needs to be modified, and we will assist you in making the modification. But if the package has been shipped, we will not be able to make any changes.
3. How to cancel an order?
After the order payment is successful, you will receive an order confirmation e-mail in the e-mail address you filled in the order.
Unshipped orders : Contact customer service after receiving the order confirmation email to notify the cancellation. Once the order is cancelled successfully, the refund will be returned to your payment account in the same way. At the same time, your email will also receive an order cancellation email .
4. Why has the order not shipped yet?
After you place an order, in order to ensure the product quality of the order, we will have some customized products. We will mark the product description as "pre-sale". This period of factory production time does not include the delivery time.
Under normal circumstances, the time limit for logistics transportation is 7-15 working days.
However, please note that due to the recent global Covid-19 impact, the delivery time of your order will be delayed, causing inconvenience. Sorry for your understanding.