Return and refund policy

Welcome to Blacktats.com, the official website of Blacktats Ltd. We are committed to ensuring you are completely satisfied with your purchase. If you're not fully satisfied, we gladly accept returns within 30 days of receipt for most items in new, unused condition. Our return and exchange policy applies to all countries and regions we ship to. Please review our policy below for a smooth return process.

Return Process

1. Contact Us

To initiate a return, please contact our Customer Service team through our website or email, providing the item(s) you’d like to return and the reason for the return.

2. Return Instructions

Once we receive your request, we will send you detailed return instructions and the return address.

3. Package the Items

Carefully pack the item(s) in their original packaging to prevent any damage during transit.

4. Send the Return

Drop off the package at your local post office and provide the tracking number to our customer service team for processing.

5. Return Processing

Most returns are processed within 7 business days after we receive your package.

Important Notes

  • Non-Refundable Shipping Fees: The original shipping fees and any Shipping Guarantee costs are non-refundable.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Return Labels: We do not provide prepaid return labels.

  • Incorrect Address: If you provide incorrect recipient details, your package may be lost or returned, and we are not responsible for reshipping costs.

Eligibility for Return & Exchange

We accept returns and exchanges if:

  • The item arrives with quality issues or damage.

  • The item does not meet your expectations, and you choose to return it.

  • Items must be unworn, unwashed, and in their original condition with tags attached.

  • Exchanges must be requested within 30 days of delivery.

How to Request an Exchange

  1. Contact our support team at help@blacktats.com with your order number and exchange request.

  2. Once approved, ship the item back using a trackable shipping method.

  3. After we receive and inspect the item, we will send out your replacement or issue store credit.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Worn or washed clothing

  • Items that have been damaged by the customer

  • Items marked as "Final Sale" or "Non-Returnable"

  • Free gifts

Order Cancellation

  • If you wish to cancel an order, please contact us as soon as possible.

  • If your order has already shipped, we cannot accept cancellation requests.

Refund Process

  • Return Refunds: Once we receive your returned item, we will process your refund within 7 business days.

  • Cancellation Refunds: If you cancel your order before it ships, we will process your refund within 1 business day.

  • PayPal Refunds: PayPal refunds may take up to 7 business days, depending on your payment method (PayPal balance, credit/debit card, or bank account).

  • Credit Card Refunds: Refunds may take 7 business days to appear in your account, depending on your card issuer.

Contact Us

For any return inquiries or if you need assistance, feel free to reach out to us:

Company Address:
58 Pinson Road, Willenhall, England, United Kingdom, WV13 2PR

Customer Support Email:
help@blacktats.com / server@blacktats.com

Customer Service Phone:
+44 7442 068708

Company Information:

  • Website: www.blacktats.com

  • Company Name: Blacktats Ltd

  • Company Registration Number: 16238062